Privacy Policy

Welcome!

Welcome to the Cascades website at https://www.cascades.com (the “Website”), which includes all present and future subdomains and sub-pages, including but not limited to the subdomain https://pro.cascades.com (“Cascades PRO”). We are delighted that you have chosen to visit us and use the Website. Cascades takes your privacy and security of Personal data very seriously. We have provided and will continue to provide a secure environment and this strict Privacy Policy (the “Policy”) that describes the limited ways your information is used and the limited access to such information. We ask that you read it carefully. 

Key Elements of this Policy

Here are the key elements of this Policy so you can know the important parts right away to make an informed decision about your consent for our collection, use and disclosure of your Personal data. By submitting any Personal data to us via any means, you consent to such collection, use and disclosure. You can find the details in the rest of the Policy. 

Some Terms

“Data Protection Laws” refers to the laws that are designed to protect your Personal data and privacy in the place where you live. These include: (1) the “GDPR”, the European Data Protection Regulation which stands for “General Data Protection Regulation”, with the official name Regulation (EU) 2016/679 of the European Parliament and of the Council; (2) “PIPEDA” (Personal Information Protection and Electronic Documents Act), which is the Canadian Data Protection Law that applies to our activities in Canada; (3) the California Consumer Privacy Act (“CCPA”) which applies to our activities in the United States in certain circumstances; and (4) the “UK GDPR” which applies to our activities in the United Kingdom; please note that when this Policy refers only to the “GDPR”, this includes the UK GDPR as applicable. Cascades is committed to adhering to all these applicable Data Protection laws. 

“Personal data” – this is information we collect from you, about you or about third parties and which is defined in the GDPR as “any information relating to an identified or identifiable natural person.” It can be as simple as your name or your email, or something more complicated like an online identifier (usually a string of letters and / or numbers) which is attached to you. Under PIPEDA and the CCPA, the equivalent concept is “personal information”, which is roughly the same. Any mention of “Personal data” in this Policy shall also mean personal information. 

About Us and Contacting Us

The Website, with the exception of the subdomain Cascades Pro, is owned and operated by Cascades Inc., a duly incorporated company in the Province of Quebec, Canada, with an office at the address listed below. The subdomain Cascades PRO (including its subpages) is owned and operated by Cascades Tissue Group, a division of Cascades Canada ULC, which is a subsidiary of Cascades Inc. Where the present Policy refers to “Cascades” they may refer to Cascades Inc. and/or its affiliates, subsidiaries, and divisions and their respective shareholders, officers, directors, employees, agents, partners, principals, representatives, successors and assigns (collectively “Representatives”), depending on the context, and in the context of Cascades PRO “Cascades” shall refer to Cascades Tissue Group and its Representatives. Any reference to “we”, “our”, or “us” in this Policy shall also refer to Cascades. In this Policy a Website visitor or user may be referred to as “you” or “your”.

Under the GDPR, Cascades is a “data controller”. That means we collect Personal data directly from you and determine the purpose and means of Processing that Personal data. “Processing” is a broad term that means collection, use, storage, transfer or any other action related to your Personal data; it is used in this Policy in that way. When you submit Customer Information to create quotes for your customers using Cascades PRO, Cascades acts as a “processor” on your behalf. Under the CCPA Cascades is a “business”, and under PIPEDA Cascades is an “organization”. 

If you want to ask us anything about what’s in this Policy, or anything else privacy- or data- related, or exercise any of your available privacy rights, you can contact:

Cascades Privacy Officer
privacy@cascades.com

or

Cascades Privacy Officer 
1061 rue Parent
St Bruno, QC 
Canada 
J3V 6R7

Your Rights

You have the following rights regarding your Personal data held by Cascades, and other privacy rights. Please note that not necessarily all of these rights may be available to you; this depends on the Data Protection Laws where you are located that apply to you. These rights may be exercised without affecting any prices or costs charged by Cascades. Please note that exercising certain of these rights may affect your ability to use some or all of the Website or related activities, such as Cascades’ marketing. 

• The right to withdraw at any time your consent for Cascades to process your Personal data;
• The right to have your Personal data erased from Cascades’ records;
• The right to access your Personal data and any relevant information around its processing and use
• The right to have a copy of your Personal data given to you in an easy to read format so that you can transfer it to any data controller or data processor, as those terms are defined in the GDPR;
• The right to have your Personal data corrected or updated if you believe it is inaccurate or out of date;
• The right to opt out of marketing communications we send you, at any time;
• The right to know whether Cascades sells or shares your Personal data (and if so, who gets it). Please refer to that information elsewhere in this Policy, though you can contact our Privacy Officer if you need additional information or clarifications;
• The right to demand that Cascades not sell your Personal data;
• The right to restrict the processing of your Personal data if it is inaccurate or if our processing or use of it is against the law; and 
• The right to refuse any marketing or advertising targeted at you by Cascades.

If you wish to exercise any of these rights, please contact our Privacy Officer at the contact information above, or refer to certain relevant sections further in this Policy. 

Personal Data Collected from You and What We Use It For

In the table below, please find all the Personal data we may collect from you directly, what we use it for, and the legal basis under the GDPR for us having and processing this Personal data. Under PIPEDA, the legal basis is your informed consent, and by submitting this Personal data you acknowledge having granted this consent to Cascades.

Personal Data Collected About You from Third Parties and What We Use It For

If you are a customer or potential customer of a Cascades PRO Account user, that user may have submitted the following personal information in order to create a quote for Cascades Products for you: first and last names, email, company name, mailing address, and (optionally) your phone number (the “Customer Information”). This Customer Information is only used to create the quote for the Cascades PRO Account user, and will not be used for any other purpose. 

Furthermore, to the extent that analytics or advertising identifiers are generated from third parties, these may be considered Personal data collected from third parties, and you can find details about that further below in this Policy.

Sensitive Personal Data

We do not collect any of what the GDPR considers sensitive Personal data (such as health data or data about your racial or ethnic origin) from you, unless you voluntarily submit it to us via email or other method, which we encourage you not to do. 

Who We Transfer Your Personal Data To

We routinely share some of your Personal data with certain types of third parties who are identified in the table below along with what they do with it. Some of those third-party recipients may be based outside your home jurisdiction. If you are in the European Economic Area or the U.K. — please see the “Transfer of Your Personal data Outside of the European Economic Area” further down in this Policy for more information including on how we safeguard your Personal data when this occurs.

We will share Personal data with law enforcement or other public authorities if: (1) we are required by applicable law in response to lawful requests, including to meet national security or law enforcement requirements; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person, or any violation of the Cascades Website Terms of Use; or (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Website infrastructure or the Internet in general (such as voluminous spamming or denial of service attacks). 

We may also share Personal data: (1) to a parent company, subsidiaries, joint ventures, or other companies under common control with Cascades (in which case we will require such entities to honour this Policy); (2) if Cascades merges with another entity, is subject to a corporate reorganization, sells or transfers all or part of its business, assets or shares (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy).

We will never share your Personal data with other third parties except under these circumstances. We do not sell or rent your Personal data to any third party for direct marketing purposes or any other purpose. 
 

Email Communications and Compliance with Anti-Spam Laws

Cascades uses MailChimp,  HubSpot , Varibase and Eularian to manage our mailing lists and send out various emails (MailChimp, HubSpot, Varibase and Eularian, collectively the “Email Service Providers”). Personal data is transferred to the Email Service Providers in order to manage the mailing lists and for the emails to be sent out properly. Your Contact Information is only used to send out emails; the Email Service Providers do not use this Personal data for any other purpose, and will not transfer or sell your Personal data to any other third party. 

You may unsubscribe from Cascades’ mailing lists at any time, by following the link at the bottom of those Cascades emails. Other types of emails, such as transactional, relational, and other emails related to certain functions of your Cascades PRO Account or Cascades Careers Account will not have an opt-out option as they are necessary for the use of the Website and the functionalities associated with your account.

Cascades’ practices in regard to its email are designed to be compliant with anti-spam laws, including but not limited to the law unofficially called “CASL”, or Canada’s Anti-Spam Law (S.C. 2010, c. 23). If you believe you have received email in violation of these laws, please contact our Privacy Officer using the contact information further up in this Policy.
 

Cascades Advertising and Opting Out

Cascades is continuously evaluating and modifying our use of various advertising networks, which may change from time to time. In this section you will find all the advertising networks that Cascades may use and instructions for opting out of them. If you wish to inquire about what advertising networks are being used at any particular time by Cascades, please contact our Privacy Officer at the contact information above. 

Cascades may use Google AdWords and Display Network and by visiting the Website you consent to this use. Specifically, Cascades uses the remarketing features of interest-based advertising of Google AdWords that delivers you advertisements that will be of particular interest to you, based on your browsing and activity history interacting with the Website. These advertisements will appear on third-party websites around the web. Google uses specific cookies to allow them to serve these ads around the web. You may prevent this type of advertising by deleting the appropriate Google cookie through your browser, though this may not be permanent. For a more permanent solution, you may opt out of such Google advertising by  adjusting your Google ad settings or using the WebChoices online opt-out tool.

Cascades may advertise using  Facebook Custom Audience, to display advertisements to you on LinkedIn that will be of interest to you, and by visiting the Website you consent to this use. LinkedIn may collect or receive information from the Website and use that information to provide measurement services and targeted ads. If you do not want to receive such LinkedIn advertisements, you can opt-out of such advertising by  adjusting your Ad Preferences settings while logged in to Facebook.

Cascades may also advertise using  LinkedIn Advertising, to display advertisements to you on LinkedIn that will be of interest to you, and by visiting the Website you consent to this use. LinkedIn may collect or receive information from the Website and use that information to provide measurement services and targeted ads. If you do not want to receive such LinkedIn advertisements, you can opt-out of such advertising by following LinkedIn's instructions or using the WebChoices online opt-out tool.

Limited Gathering of Information for Statistical, Analytical and Security Purposes

Cascades automatically collects certain information using the “Third-Party Analytics Programs”  Google Analytics, HubSpot, Hotjar, and SEM Rush as well as the internal analytics functions of SAP to help us understand more about our site visitors and users and how they use the Website, but none of this information identifies you personally, except via an alphanumeric string. For example, each time you visit the Website, we automatically collect (as applicable) your IP address, browser and computer or device type, access times, the web page from which you came, the web page(s) or content you access, and other related information. We use information collected in this manner only to better understand your needs and the needs of Website visitors and users in the aggregate. Cascades also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website, the specific pages on the Website, and users with a view to introducing improvements to the Website and our marketing activities. 

Your IP address and other relevant information we collect using the Third-Party Analytics Programs may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Cascades Website Terms of Use.

Tracking Technology ("Cookies") and Related Technologies

Cascades uses tracking technology (“cookies”) and related technology such as tags, pixels and web beacons) on the Website and by visiting or using the Website you agree to their use. Cookies are small text files placed on your computer or device when you visit a website, in order to track use of the site and to improve the user experience by storing certain data on your computer. 

Specifically, we use cookies and related technologies for the following functions:

Your browser can be set to refuse cookies or delete them after they have been stored. You can refer to your browser’s help section for instructions, but here are instructions for the most commonly-used browsers and operating systems:

Please note that deleting these cookies may reduce your user experience on the Website. Furthermore, deleting cookies may prevent certain functions from working at all. 

How We Protect Your Personal Data

We have implemented very strict technical and organisational procedures for ensuring that, by default, only Personal data which are necessary for each specific purpose of the processing are processed by us. These procedures prevent your Personal data from being lost; or used or accessed in any unauthorised way.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory authority of a suspected data security breach where the Data Protection Laws requires us to do so, and within the time frame required by the applicable Data Protection Law.

Cascades uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including Personal data) secure. In addition, we use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Website, and these third parties have been selected for their high standards of security, both electronic and physical. For example, Cascades uses SAP Cloud, a recognized leader in secure data, for hosting of the Website and related data, and storage of data including Personal data.

Finally, all information, including Personal data, is transferred with encryption using Secure Sockets Layer (“SSL”) or Transport Layer Security (“TLS”), robust security standards for Internet data transfer and transactions. You can use your browser to check Cascades’ valid SSL security certificate on the Website.
 

Transfer of Your Personal Data Outside of the European Economic Area (EEA) and the U.K.

For our European users, we endeavour to keep your Personal data inside the EEA or the U.K. (as applicable). However, certain of our data processors (and Cascades) are in other countries where your Personal data may be transferred. However, these countries are limited to countries with particular circumstances that protect your Personal data, specifically:

That’s it! You have the right, however, to refuse to have your Personal data transferred outside the EEA or the U.K. Please contact our Privacy Officer to make that request. Please note that making this request may prevent you from being able to use a portion or all of the Website.

Supervisory Authorities and Complaints

If you are in the EEA or U.K., under the GDPR you have the right to make a complaint to the appropriate supervisory authority. If you are not satisfied with the response received or the actions taken by our Privacy Officer, or if you would like to make a complaint directly about Cascades’ data practises, we invite you to contact the supervisory authority in your country. For example, if you are in the U.K., you should contact the Information Commissioner’s Office who is the supervisory authority. You can  reach them in a variety of ways, , including by phone (0303 123 1113 in the UK) and mail (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF). If you are in France, you should contact the Commission Nationale de l'Informatique et des Libertés who is the supervisory authority there. Their contact information can be found here.

The full listing of all Data Protection Authorities (the supervisory authorities) across the EEA  can be found here.

If you are in Canada and you are not satisfied with the response received or the actions taken by our Privacy Officer, you can make a complaint to the Office of the Privacy Commissioner of Canada. Instructions on how to do so can be found  on their website.

If you are in California and you are not satisfied with the response received or the actions taken by our Privacy Officer, you can make a complaint to the California Attorney General,  via their website.

Data Retention

Your Personal data will only be kept for as long as it is necessary for the purpose needed for that processing. For example, we will only retain your Contact Information for as long as you continue to consent to receive communications from us. 

Automated Decision-Making

Cascades does not use any automated decision-making processes in providing the Website.

Children’s Privacy Statement

The Website is not intended for children under the age of 16. We do not knowingly collect any Personal data from a child under 16. If we become aware that we have inadvertently received Personal data from a person under the age of 16 through the Website, we will delete such information from our records.

Changes to This Privacy Policy

The date at the top of this page indicates when this Policy was last updated. Every now and then, we will have to update this Policy, and we will update it no less than once every 12 months. You can always find the most updated version at this URL, and we will always post a notice on the Website if we make significant changes. 

© Cascades Inc. 2021, all rights reserved.